Delivery
We post to addresses in the United Kingdom only.
Orders are sent by Royal Mail Tracked 48. We aim to post within 3 working days of your order. Personalised items are made for you, so allow 2 more working days for those.
Postage is one flat charge per order, however much is in it. The cost is shown in your basket before you pay.
We will email you when your order is on its way, with a tracking number where there is one.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and with its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at amy@itsbalderston.co.uk
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at amy@itsbalderston.co.uk
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact
Email amy@itsbalderston.co.uk with your order number and we will help.